Every export option converted better once people could find it
The highest-traffic decision point in a browser-based PDF editor was a flat grid of seventeen equal tiles, so the options worth finding were the hardest to see. I rebuilt it as a hierarchy — one primary Download CTA, formats and cloud behind a dropdown, intent-named sections, a new tools row. Every action then converted better than before, and two brand-new surfaces converted at 2–3× the surface average. The population average moved the other way, and per-action instrumentation is the reason we could show why.
+10 → +28%
relative conversion lift on every export action, with two brand-new surfaces converting at 2–3× the surface average — a population average that moved on mix, not on mechanics